Read our first aid FAQs

No, since 1st October 2013 the HSE no longer approves training and qualifications for the purpose of first aid at work. Training organisations who were formerly ‘Approved’ by the HSE can no longer claim to be HSE Approved or use their HSE Approval number. Therefore, the employer will need to undertake varying levels of due diligence into how they select a first aid training provider. All first aid training providers will need to be able – and should be prepared to demonstrate how they satisfy certain criteria set by HSE, which include: • Qualifications expected of trainers and assessors • Monitoring and quality assurance systems • Teaching and standards of first – aid practice • Syllabus content • Certification We satisfy every element the HSE requires and meet the employer’s statutory legal obligation.

No, since 1st September 2014 childcare providers no longer have to use Local Authority approved training providers. EYFS Framework 2014 states: “Paediatric first aid training must be relevant for workers caring for young children and where relevant, babies,” adding that “providers should take into account the number of children, staff and layout of premises to ensure that a paediatric first aider is able to respond to emergencies quickly” It further clarifies that: “Providers can choose which organisation they wish to provide the training (preferably one with a nationally approved and accredited first aid qualification or one that is a member of a trade body with an approval and monitoring scheme). But the training must cover the course content as for St John Ambulance or Red Cross paediatric first aid training and be renewed every three years” Our paediatric courses satisfy every element of the EYFS Framework and covers the OFSTED recommended syllabus.

You will only get a full refund within 14-days’ notice otherwise you can rearrange to attend a course on another day within a 3-month period.

We will contact you to let you know if the course is running or not. If we have to cancel, we will arrange another day.

We appreciate candidates may be late however the decision for you to be accepted on the course will depend on how late you are and whether the trainer feels there is enough time for you to catch up. If they feel you have missed too much of the course content, then you will not be able to attend. However, arrangements may be made for you to attend a course on another day. A refund will not be given.

Yes, providing there are spare places, however you will not receive your certificate until payment is received in full.

If there are insufficient numbers to run a viable course, we will cancel and a full refund paid or transfer to another course will be arranged.

You will need to bring ID, a notepad, pen and a packed lunch (if attending a full day course). We advise you to wear comfortable, practical clothing.

Yes, we can provide you with either an electronic PDF copy for £6 or a hard copy for £9.60. (Prices include VAT.)